Failure to follow the returns process will delay your product return/replacement.
Before returning any hardware please ensure that you have contacted our support team to obtain a returns reference - contact details are available here
Once the reference has been given please complete the form here
A returns depot address will be given and upon receipt, any device(s) will be tested to confirm a fault and warranty (The standard warranty is 12 months from the date of purchase)
The return will then be closed with one of the following results:
- No fault found (products returned where no fault is found will result in the device being returned to the customer. (Advanced replacement device charge will apply if dispatched).
- Fault Found (out of warranty) - VoiceHost can check the device warranty so please confirm this with our support team.
- Fault Found (device(s) in warranty)
As required, replacement devices are dispatched.