Terms & Conditions

Terms & Conditions

VoiceHost Limited Standard Terms and Conditions of Business


This is a Voice over Data Network service, and as such, it is dependent on your connection to the data network and the data network itself. Your service may therefore cease to function if there is a power failure or a failure in the underlying data network. The Customer understands and acknowledges that this service allows calls to the emergency services numbers 999 and 112 and that calls to these services may fail if there is a power cut or if the customer's broadband connection fails. The customer understands and acknowledges that the address provided by the customer will be passed to the Emergency Services and will be used in location finding during a 999 call. The customer understands and acknowledges that the address provided is the location that the service will be used and that it is the customer's responsibility to notify VoiceHost of any changes to this information.

The terms and conditions set out below (the "Conditions") apply to any website owned, operated and controlled by VoiceHost Limited (company number 5851537) whose registered office is at VoiceHost Ltd, Norfolk Tower, Surrey Street, Norwich. NR1 3PA.
voicehost.co.uk (the "Website") (as accessed via that or any other sub domain or fully qualified domain name such as sipconvergence.co.uk) and to all services provided. Using the Website and/or ordering any services from VoiceHost you are deemed to have read and agreed to these Conditions.
Certain Services provided are available only in the UK. [In Example it is currently illegal to provide someone outside of the UK with a UK geographic telephone number] By accepting these Conditions you warrant and represent that you are a UK registered national.
VoiceHost Limited may, at any time, change, modify, add to or remove part or all of these Conditions. You should therefore check these Conditions periodically to see if they have changed. Your continued use of the Website and/or services provided will be deemed to constitute acceptance by you of any such changes.
If you are a consumer, the terms set out within these Conditions do not affect your statutory rights.


VoiceHost Limited endeavours to ensure that the information on the Website is correct and fairly stated, but here excludes liability for any error or omission. The Website is not part of a contract or licence, save insofar as may be expressly agreed by VoiceHost limited.

All designs, text, graphics and the compilation (meaning the collection, arrangement and assembly) of all content on the Website are the copyright of VoiceHost Limited and its licensor's unless indicated otherwise. You may electronically copy or print portions of the Website for your own personal, non-commercial use. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on the Website is strictly prohibited. No links to the Website may be included in any other web site without express written authorisation from VoiceHost Limited.

Any link (be it a hypertext link or other referral device) used on the Website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by VoiceHost Limited and does not mean that VoiceHost Limited has any association with the linked site. VoiceHost Limited is not responsible for the content of any websites that have links with the Website or for the legal consequences of your entering into any contracts with the third parties that have these linked web sites. VoiceHost Limited does not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result.

VoiceHost Limited will use your information, together with other information, including any which you provide to VoiceHost Limited, for administration, marketing and customer services. VoiceHost Limited will NOT disclose your details to parties outside the VoiceHost Limited group of companies or related companies except as described in our privacy policy. You may, from time to time, when you are using the Website, be asked to provide or be provided with a password to enable you to access certain services. You must, at all times keep your password private and confidential and you may not permit third parties to use your password.

Further details of VoiceHost limited's use of your information are set out in the VoiceHost limited Privacy Policy which is located here: 'Privacy Policy'.

VoiceHost Limited will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including, without limitation, any financial losses such as loss of profit) which you may incur as a result of any event beyond VoiceHost Limited's reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the site for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).

Nothing within these Conditions operates so as to exclude, limit or restrict VoiceHost Limited's liability for death or personal injury.

These disclaimers, exclusions and conditions shall be governed and construed in accordance with the law of England and Wales. If any provision shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.


1 Definitions

In the following Conditions unless the context otherwise requires the following terms shall have the following meanings:

"Bandwidth" the allocated transmission capacity, measured in bits per second, as specified in the relevant Contract;

"Bandwidth Provision" the provision of Bandwidth VoiceHost Limited;

"Bankruptcy or Insolvency Proceedings" bankruptcy proceedings, sequestration proceedings, becoming insolvent, making any composition or arrangement with creditors or an assignment for their benefit, any execution, distress, diligence or seizure, being the subject of proceedings for the appointment of an administrator, going into liquidation whether voluntary or compulsory (except for the purpose of amalgamation or reconstruction) or having a receiver or administrative receiver of any assets appointed;

"Contract" the contract for the provision of Services between VoiceHost limited and you incorporating these Conditions, the VoiceHost Limited Order Form (where completed and accepted VoiceHost Limited) and (where applicable) the Price List or as set out in the applicable Separate Contract;

"Domain Name Registration" the submission of applications for registration of domain names to the relevant naming authority;

"Email Provision" the VoiceHost limited secondary email service provided VoiceHost Limited as detailed on the Website from time to time;

"Fee" the fees (including any applicable VAT) due for the provision of the Services as set out in the Price List or, in the absence of provision in the Price List, the fees for the provision of the Services agreed between you and VoiceHost Limited as detailed in the applicable Order Form accepted VoiceHost Limited in writing;

"General Conditions" the general conditions relating to the provision of services set out in Section B of these Conditions;

"Hosting" the provision of hosting services VoiceHost Limited;

"Hosted Service" a service that is hosted VoiceHost Limited under its Hosting Service;

"Intellectual Property Rights" any and all intellectual property rights and similar rights including, without limitation, patents, trademarks or trade names, service marks, brand names, registered designs, design rights, rights in databases, Know-How, copyrights whether or not registered or capable of registration and whether subsisting in the United Kingdom or any other part of the world together with all or any goodwill relating or attached thereto and all extensions and renewals thereto;

"Know-How" any and all know-how, confidential information, experience, drawings, designs, source code, programme's, notes, flowcharts, other technical information including the benefit of obligations of confidentiality in relation thereto howsoever arising;

"Minimum Contract Term" any minimum contract term applicable in respect of the provision of Services as specified in the relevant Contract;

"Order Form" the VoiceHost Limited on line order form;

"Price List VoiceHost Limited's published charges for the provision of the Services from time to time;

"Separate Contract" any separate contract for the provision of Services entered into you and VoiceHost limited;

"Services" the VoiceHost Limited Service, the Domain Name Registration Service, Hosting, Bandwidth Provision, Broadband Service, Hardware Colocation, Email Provision, SMS Service, Telecom Service and any other service or facility provided to you VoiceHost limited as detailed on the relevant Order Form and/or as accessed or used you via the Website;

"Site" the premises or location at which a Service is or is to be provided

"SMS Service" VoiceHost Limited's facilitation of the sending and/or receipt of SMS messages via a web based interface;

"Specific Conditions" the specific conditions relating to the provision of specific categories of services set out in Section C of these Conditions;

"Telecom Service" the provision of number forwarding services VoiceHost Limited;

2 Basis of Provision of Services

2.1 Save as provided in clauses 2.2 and 2.3 these General Conditions apply to each and any provision of Services to you VoiceHost Limited to the exclusion of all other conditions, agreements, understandings or arrangements not set out in the applicable Contract.

2.2 The applicable Specific Conditions are also included in each Contract for the provision of Services.

2.3 Certain Services are provided VoiceHost Limited on the terms of Separate Contracts. If you enter into a Separate Contract with VoiceHost Limited in relation to the provision of any Services the terms of that Separate Contract shall take priority over these Conditions. The Services in relation to which VoiceHost Limited currently uses Separate Contracts are server collocation, Webcam Installation, Telecom Services and the provision of virtual server accounts (which excludes standard hosting accounts).

3 Fees and Payment

3.1 In consideration of the payment of the appropriate Fees, VoiceHost limited will provide the Services. The appropriate Fees for the provision of Services are such Fees as are expressly agreed in writing between you and VoiceHost limited in respect of the Services or, in default of such agreement, such Fees as are calculated in accordance with the Price List in force at the time you submit a completed Order Form for the provision of the Services to VoiceHost Limited.

3.2 All Fees must be paid in full without set off or deduction in UK pounds sterling either:

3.2.1 Debit or credit card when you make your order if you complete an Order Form on line; or

3.2.2 Payment of VoiceHost Limited's invoice debit or credit card or cheque within 14 days of invoice date if you submit an Order Form fax or post.

You can find details of the credit and debit cards that are accepted VoiceHost Limited following the "order" link on the Website. Please note that if you make payment by cheque and your bank returns the cheque to VoiceHost Limited unpaid, you may be liable for an administrative fee of £25. VoiceHost Limited may also make an administrative charge for refunding credit card transactions.

3.3 Fees are quoted by VoiceHost Limited (whether in the Price List or otherwise) inclusive of Value Added Tax. If Value Added Tax is not included, you must pay it in addition to the quoted Fee at the rate prescribed by law.

3.4 VoiceHost Limited reserves the right to increase the Fees for Services in respect of which it has entered into a Contract with you upon 14 days prior written notice to you.

3.5 Without prejudice to VoiceHost Limited's other rights and remedies under these Conditions and/or at law, if any sum payable is not paid on or before the due date, VoiceHost Limited shall be entitled forthwith to:

3.5.1 Withhold or, where provision of the Services has commenced, suspend the provision of Services to you; and/or

3.5.2 charge interest (both before and after judgment) at a rate of 8% over the base rate from time to time of Barclay's Bank Plc on the overdue sum; and/or

3.5.3 Charge you an administration fee in respect of time spent and costs incurred VoiceHost limited in taking steps to recover payment of the due sums. VoiceHost Limited also reserves the right in respect of Hosting and domain name registration renewals to charge you a £25 reconnection charge if such services are suspended under this clause 3.5.

3.6 we reserve the right to attempt to recover monies for outstanding invoices by contacting the admin email address or owner email address for the account, or by any other contact details we have been provided pertaining to that account.

3.7 Billing disputes must be received by the accounts department within 90 days of the billing cycle in dispute.

4 Warranties

4.1 VoiceHost Limited warrants that it will provide the Services with reasonable care and skill.

4.2 All conditions, terms, warranties and representations, whether imposed statute, operation of law or otherwise, that are not expressly stated in these Conditions are here excluded to the fullest extent permitted law.

5 Intellectual Property Ownership

All Intellectual Property Rights in and to the Services provided VoiceHost Limited are, as between you and VoiceHost Limited, the property of and shall vest in and be the property of VoiceHost Limited.

6 Use of the Services

6.1 You represent, undertake and warrant to VoiceHost Limited that you will use Services provided VoiceHost Limited only for lawful purposes. In particular, you represent, warrant and undertake that:

6.1.1 you will not use the Services in any manner which infringes any law or regulation or which infringes the rights of or, causes annoyance, inconvenience or needless anxiety to any third party, nor will you authorise or permit any other person to do so;

6.1.2 You will not use the Services to post, link to or transmit:

(a) Any material which is unlawful, threatening, abusive, malicious, defamatory, obscene, pornographic, blasphemous, profane or otherwise objectionable in any way;

(b) Any material containing a virus or other hostile computer program; and/or

(c) Any material which constitutes, or encourages the commission of, a criminal offence or which infringes any intellectual property right;

6.1.3 you will keep secure any identification, password and other confidential information relating to the Services and shall notify VoiceHost Limited immediately of any known or suspected unauthorised use of your account or breach of security, including loss, theft or unauthorised disclosure of your password or other security information;

6.1.4 you will observe the procedures which VoiceHost Limited may from time to time prescribe and shall make no use of the Services which is detrimental to VoiceHost Limited's other customers;

6.1.5 You will procure that the Services are used in accordance with all applicable legislation (including data protection legislation) and in a secure manner;

6.1.6 (If you are an individual), you are at least 18 years of age; and

6.1.7 (If you are a company), the Services will not be used anyone under the age of 18 years.

6.2 Whilst VoiceHost Limited will use reasonable endeavours to ensure the integrity and security of the Services, VoiceHost Limited does not guarantee that the Services will be error or interruption free or free from unauthorised users or hackers.

6.3 VoiceHost Limited may from time to time:

6.3.1 Temporarily suspend part or all of the Services without notice for the purposes of repair, maintenance or improvement. VoiceHost Limited undertakes to use reasonable endeavours to restore the Services as soon as possible after any such suspension;

6.3.2 give instructions regarding the use of the Services which in VoiceHost Limited's reasonable opinion are necessary in the interests of safety or to maintain or improve the quality of the Services provided VoiceHost Limited and any such instructions shall, whilst they are in force, be deemed to form part of the Contract between You and VoiceHost Limited; and/or

6.3.3 Vary the technical specification of the Services for operational needs.

7 Termination

7.1 VoiceHost Limited may terminate its Contract with you at any time, immediately upon written notice if you:

7.1.1 Breach any term of the Contract; or

7.1.2 Are subject to Insolvency Proceedings.

7.2 Either you or VoiceHost Limited may terminate your Contract at any time upon at least 30 days’ notice to the other expiring on the last day of the Minimum Contract Term (if any) or at any time thereafter. If no Minimum Contract Term is specified the notice to terminate shall take effect upon the last day of the notice period. In any event you must pay the Fees for all Services provided to you up to and including the date of termination.

7.3 VoiceHost Limited reserves the right to terminate any Contract at any time (notwithstanding any Minimum Contract Term) giving to you not less than 30 days prior written notice of termination. If VoiceHost Limited terminates your Contract under this clause 7.3 it reserves the right to keep all fees that you have paid in advance for Services that, as a result of VoiceHost Limited's termination of the Contract, you will not receive.

7.4 Termination and/or expiry of your Contract is without prejudice to any rights and/or liabilities accrued as at the date of expiration or termination.

7.5 On termination or suspension of Services under the Contract VoiceHost Limited shall be entitled to immediately block any website provided to you or hosted for You VoiceHost Limited as part of the Services and to remove all data located on it. VoiceHost Limited shall be entitled to delete all such data but VoiceHost Limited may, at its discretion, hold such data for such period as VoiceHost Limited may decide, to allow you to collect it at your expense, subject to payment in full of any amount outstanding under Contract and payable to VoiceHost Limited. VoiceHost Limited shall further be entitled to post such notice in respect of the non-availability of such website as VoiceHost Limited thinks fit.

8 Notices

Any notice to be given you or VoiceHost Limited to the other may be sent either email, fax or recorded delivery to the address of the other party as appearing in the relevant Contract (or, in the case of VoiceHost Limited, as appearing on the Website) or such other address as either party may from time to time have communicated to the other in writing. If sent email a notice shall, unless the contrary is proved, be deemed to be received on the day it was sent or, if sent fax, shall be deemed to be served on receipt of an error free transmission report or, if sent recorded delivery, shall be deemed to be served two days following the date of posting.

9 Matters Beyond VoiceHost Limited's Reasonable Control

VoiceHost Limited is not liable for any breach of Contract or any delay or failure in its performance of any of its obligations under a Contract when caused as a result of any matter beyond its reasonable control including, but not limited to, war, civil disorder, industrial disputes, adverse or extreme weather, acts of local or central government or other competent authorities or failure other service providers.

10 Liability

10.1 VoiceHost Limited shall not in any way be liable for any loss of profits, anticipated savings, goodwill or business opportunity, for the loss, corruption or destruction of data, for injury to reputation or third party losses or for indirect, consequential or special loss or damage regardless of form of action, whether in tort (including negligence) contract, strict liability or otherwise and regardless of whether VoiceHost Limited knew or had reason to know of the possibility of the loss, injury or damage in question.

10.2 Nothing in these Conditions shall operate so as to exclude VoiceHost Limited's liability for death or personal injury resulting from its negligence or for fraudulent misrepresentation.

10.3 VoiceHost limited's total aggregate liability under any Contract for any claim arising out of or in connection with the provision of the Services shall be limited to the Fees paid you in respect of the Services which are the subject of any such claim.

10.4 In any event no claim shall be brought against VoiceHost Limited unless you notify VoiceHost Limited of the claim within two years of it arising.

11 Indemnity

You shall indemnify and hold VoiceHost Limited harmless from and against any breach you of these Conditions and/or the terms of any Contract and any claim brought against VoiceHost Limited a third party resulting from the provision of Services to you and your use of the Services other than in accordance with the terms of these Conditions and the applicable Contract.

12 Waiver

The failure or delay of VoiceHost Limited to enforce or exercise, at any time or for any period of time, any term of or any right, power or privilege arising pursuant to the Contract does not constitute and shall not be construed as a waiver of such term or right and shall in no way affect VoiceHost Limited's right later to enforce or exercise it. No single or partial exercise of any remedy, right, power or privilege preclude any further exercise of the same or the exercise of any other remedy, right, power or privilege.

13 Validity

The invalidity or unenforceability of any term of or any right arising pursuant to this Agreement shall not in any way affect the remaining terms or rights which shall be construed as if such invalid or unenforceable term or right did not exist.

14 Third Party Rights

Nothing in this Agreement shall be construed so as to confer any benefit or impose any obligation upon any person who is not a party to it whether under the Contracts (Right of Third Parties) Act 1999 or otherwise.

15 Headings

The headings in these Conditions are for ease of reference only and shall not affect the interpretation of the Conditions.

16 Language

All documentation and correspondence in connection with this Agreement shall be in the English language.

17 Law and Jurisdiction

The construction, validity and performance of these Conditions and each and every Contract is governed the law of England and Wales and the parties accept the exclusive jurisdiction of the courts of England and Wales.


18 Specific Conditions applicable to Domain Name Registration

18.1 You acknowledge that despite VoiceHost Limited's acceptance of any order for a domain name VoiceHost Limited does not warrant or represent that the domain name you wish to register is or will continue to be available for use and registration and (save as provided in clause 4.1) accepts no liability in respect of the registration or failed registration of your domain name or your use thereof.

18.2 The registration and use of your domain name is subject to the terms and conditions of use applied the relevant naming authority including (but not limited to) those relating to renewal of registrations (see below). You must ensure that you are aware of those terms and conditions and that you comply with them.

18.3 VoiceHost Limited does not monitor and accepts no liability in relation to the renewal of the registration of your chosen domain name. It is your responsibility to arrange for the renewal of the registration of your domain name with the relevant naming authority as and when required. If you do not make such arrangements the registration of your domain name will lapse.

19 Specific Conditions applicable to Hosting

19.1 VoiceHost Limited makes no representation, gives no warranty as to and accepts no liability in relation to your use of the Hosting Service, the accuracy or quality of information received any person via the Hosting Service and/or any loss of or damage to any data stored or transferred via the Hosting Service.

19.2 Any access to other networks connected to the Hosted Service must comply with the rules appropriate for those other networks. This specifically, but not exclusively, includes NSFNET, GLOBIX, INSNET, XO, CLARA, GSX Networks, RIPE and Redbus Interhouse (UK) Limited.

19.3 Save as provided below the maximum amount of data transfer allowed through the Hosted Service (without incurring an excess charge) will be 500 megabytes per calendar month per 10 megabytes of server space leased. The maximum Bandwidth of any Hosted Service shall not exceed 64kbps at any time without prior written approval of VoiceHost Limited. Excess data transfer may be permitted at the discretion of VoiceHost Limited, charged at £0.05 per megabyte over the monthly quota payable upon receipt of a VoiceHost Limited invoice.

19.4 If, as part of the Hosted Service, web space is provided free of charge, the total (all protocols) data transfer shall not exceed 200 megabytes per calendar month. Any excess will be entirely at VoiceHost Limited's discretion and will be charged at £0.05 per megabyte over the monthly quota payable upon receipt of a VoiceHost Limited invoice.

20 Specific Conditions applicable to Email Provision, Telecom Services, Broadband Services and SMS Services

20.1 VoiceHost Limited makes no representation, gives no warranty as to and accepts no liability in relation to your use of the Email Provision, Telecom Services and/or SMS Services the accuracy or quality of information received by any person via the Email Provision, Telecom Services and/or SMS Services and/or any loss of or damage to any data stored or transferred via the Email Provision, Telecom Services and/or SMS Services.

20.2 VoiceHost Limited reserves the right to suspend any SMS account if it remains unused for a period of three months and delete any remaining credit balance, without refund. In the case where an account is active but credits remain unused after a period of twelve months or greater, VoiceHost Limited reserves the right to remove any unused credits from the balance of the account.

20.3 One message credit is consumed per message delivery or attempted delivery. VoiceHost Limited reserve the right to charge internetworking or network termination fees or to deduct messages from a sms account balance of equivalent value to any internetworking or termination fees due.

20.4 Account Credits including but not limited to top-ups are non-refundable under any and all circumstances.

20.5 inbound sms: in absence of any other agreement, VoiceHost Limited reserves the right to suspend any accounts where the amount of incoming or outgoing messages impinges on the provision of services to other users. In such instances the account holder will be given an opportunity for compliance.

20.6 By purchasing our Voice over IP (VoIP) telephony services you understand that:

20.6.1 You may not get quality or reliability comparable to a conventional pstn phone line and specifically, VoiceHost Limited does not offer any warranty or assurances of same;

20.6.2 The service may sometimes be unavailable as a result of circumstances beyond our control such as internet connections or other similar issues. Our services should not be used for accessing or attempting to access 999 or 112 type public emergency call services.

20.6.3 If you do connect to emergency services, we may not be able to pass your location details or number to the emergency operator - you must provide all information to the operator.

20.6.4 You may not be able to port your number away from VoiceHost limited and in those circumstances where it is possible, a porting charge may be made by VoiceHost Limited.

20.6.5 The service is subject to different OFCOM regulations to that of a normal Publicly Available Telephone Service and that your rights for redress under such regulations may be affected.

20.6.6 The broadband service starts on the date we activate it (service start date). If engineers have to visit to install the service, it will be activated after the installation is complete. You will usually need to take any service option for a minimum period – from 1 to 24 months. The minimum period for each service option is set out at the point of order. This minimum period also begins on the service start date.

21 Specific Conditions applicable to the Leasing of Telephone Hardware

21.1 The Telephone Equipment Lease Service refers to all telephone handset leasing proposals made and are subject to status and credit approval by GE Capital Equipment Finance Ltd.

21.2 All responsibility in relation to the credit analysis and resulting contractual obligations lies with GE Capital Equipment Finance Ltd. Please direct all enquiries relating thereto, in writing, to: GE Capital Equipment Finance Ltd, 2630 The Quadrant, Aztec West, Bristol, BS32 4GQ

21.3 The Telephone Equipment Lease Service and contractual obligations shall act without prejudice from any other contractual agreement with VoiceHost Limited. The Lessee reserves the right to terminate any and all other services provided by VoiceHost Limited but shall continue to fufil their contractual obligations of the Telephone Equipment Lease Service with GE Capital Equipment Finance Ltd.

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